Frequently Asked Questions

Is this the official Dolmabahçe Palace website?

No. Dolmabahçe Palace Heritage is an independent booking service operated by Apollo Trading UG. We are not affiliated with or endorsed by Dolmabahçe Palace or the Directorate of National Palaces.

Where can I purchase directly from the official venue?

Official visitor information and direct ticket purchasing are available through the Directorate of National Palaces website.

Does payment mean that my admission ticket has already been issued?

No. Payment confirms receipt of your booking request. Your official admission document is sent after successful procurement.

What happens if the requested admission cannot be secured?

We will contact you about available alternatives. We will not substitute another admission product without your approval. If no acceptable alternative is available, the amount paid will be refunded to the original payment method.

Are service fees shown before payment?

Yes. The base ticket cost, service fee, and final total are displayed before payment.

When will I receive my admission document?

It will be sent by email after successful procurement. A specific delivery deadline will be published before the site begins accepting bookings.

How can I contact support?

Email booking@dolmabahce-palace-heritage.com and include your booking reference where available.